Refund policy

Refund & Return Policy

At MTICM, customer satisfaction is our priority. We want you to feel confident every time you shop with us. If your purchase does not meet your expectations, we are happy to offer a return and refund solution according to the policy below.

Return Window

You may request a return within 14 days after receiving your order. To be eligible for a return, items must meet all return requirements listed below.

Return Requirements

Returned items must be:

Unused, unworn, and in original condition.
Returned with all original tags, labels, and packaging attached.
Free from stains, makeup marks, perfume smells, washing marks, or any signs of wear.
Returned with proof of purchase or order confirmation.

MTICM reserves the right to refuse returns that do not meet the above requirements. Items returned in an unacceptable condition may be sent back to the customer.

How To Request A Return

To start a return, please contact our customer support team at:

Email: info@mticm.com

Please include your order number, the item(s) you wish to return, and the reason for your return. Our customer service team will provide the return instructions within 1-2 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning your order. MTICM is not responsible for lost or damaged return packages without valid tracking information.

Refund Process

Once your returned item has been received and inspected, we will send you a confirmation email regarding your refund status.

Approved refunds will be processed within 5-7 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective, Or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos showing the problem.

After review, MTICM will provide an appropriate solution, including replacement or refund when applicable.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Items marked as final sale.
Items that have been worn, washed, altered, or damaged after delivery.
Personal hygiene products where applicable.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before your order has been processed or shipped.