Refund policy

At Mticm, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged according to the terms below.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be in new condition and meet all of the following requirements:

Unworn
Unused
Unwashed
Unaltered
Free from stains, odors, damage, or signs of wear
All original tags must remain attached
Returned in the original packaging whenever reasonably possible

Items that do not meet these conditions may not be eligible for a refund or exchange.

Defective and Non-Defective Products

We accept returns for both defective and non-defective products, provided the return request is made within the applicable 30-day return period.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at info@mticm.com with your order number and a description of the issue.

Our customer service team will review the request and provide appropriate return instructions.

How to Request a Return

To request a return, please contact us at info@mticm.com within 30 days of delivery.

Please include the following information:

Your full name
Your order number
The item or items you wish to return
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your return request has been reviewed, we will provide you with return instructions and the appropriate return mailing information.

Please do not send a return without first contacting our customer service team.

Return Method

Returns are accepted by mail.

Customers are responsible for securely packaging returned items and sending them using a reliable shipping service.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking number until your return has been completed.

Return Shipping Costs

Return shipping costs are the customer's responsibility.

Mticm does not charge a return handling fee or restocking fee.

Original shipping charges, if any, are not refundable unless required by applicable law or otherwise agreed by Mticm.

No Restocking Fee

We do not charge any restocking fees for eligible returns.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

Items requested for exchange must meet the same return condition requirements described in this policy.

If you would like to exchange an item for another size, color, or eligible product, please contact us at info@mticm.com.

Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer an alternative or issue a refund according to this policy.

Return Inspection

Once we receive your returned item, our team will inspect it to confirm that it meets the eligibility requirements of this policy.

We will notify you if your return has been approved or if additional information is required.

Refunds

Once an eligible return has been received, inspected, and approved, we will issue the refund to the original payment method.

Approved refunds are processed by Mticm within 3 business days.

After the refund has been issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account. This additional posting time is controlled by the financial institution and is outside of Mticm's control.

Refund Method

Refunds will generally be issued to the same payment method used to place the original order.

If the original payment method is no longer available, please contact us so we can review the available options.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not yet received it, please first check with your bank, credit card company, or payment provider.

If you still need assistance, contact us at info@mticm.com and provide your order number so we can review the refund status.

Returns Sent Without Authorization

Please contact us before mailing a return.

Packages sent without prior return instructions may experience processing delays or may be difficult to identify and associate with the correct order.