Shipping policy

Mticm currently provides shipping to customers within the United States.

At this time, the shipping policy described on this page applies to orders delivered to addresses within the United States.

Shipping Cost

We offer FREE standard shipping on all eligible orders shipped within the United States.

There is no minimum order value required for standard free shipping unless otherwise clearly stated during checkout.

Any shipping charges that may apply to a special shipping service will be clearly displayed at checkout before the customer completes the purchase.

Order Processing Time

Orders are normally processed within 1–3 business days.

Our order processing days are Monday through Friday, excluding weekends and applicable public holidays.

Processing time refers to the time required to prepare, verify, pack, and hand the order over to the shipping carrier.

Order Cut-Off Time

Our daily order cut-off time is 12:00 PM Eastern Time (ET).

Orders placed after 12:00 PM ET will be treated as received on the next business day for processing-time purposes.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Transit Time

After an order has been processed and handed over to the carrier, the estimated transit time is 6–9 business days.

Transit days are Monday through Friday, excluding weekends and applicable public holidays.

Estimated Total Delivery Time

The estimated total delivery time for U.S. orders is 7–12 business days.

  • Processing time: 1–3 business days
  • Transit time: 6–9 business days

Delivery estimates begin from the applicable order processing date and are provided as estimates rather than guaranteed delivery dates.

During peak shopping periods, severe weather, public holidays, carrier disruptions, or other circumstances outside normal shipping operations, delivery may take longer than expected.

Order Tracking

Once your order has been shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided with your order.

Tracking information may require some time to become active after the carrier receives the package.

If your tracking information does not update for an extended period, please contact us at info@mticm.com, and we will assist you in checking the shipment status with the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review the following information before completing your purchase:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number

If you notice an error in your shipping address, please contact us as soon as possible at info@mticm.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur because of carrier operations, severe weather, holidays, transportation interruptions, address issues, or other unexpected circumstances.

If your package is delayed beyond the expected delivery timeframe, please contact us and we will assist you in checking the latest delivery status.

Packages Marked Delivered but Not Received

If your tracking information shows that a package has been delivered but you cannot locate it, please first check:

  • Around your property and delivery location
  • With household members
  • With neighbors
  • With building management or reception staff
  • Any safe location where the carrier may have left the package

If the package still cannot be located, please contact us at info@mticm.com. We will assist you in reviewing the delivery information and contacting the carrier when appropriate.

Lost or Missing Packages

If a shipment experiences an extended delay or appears to be missing, please contact our customer service team.

We will review the tracking information and work with the applicable carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Business Days

For purposes of this Shipping Policy, business days are Monday through Friday and exclude applicable public holidays.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Mticm
Email: info@mticm.com
Phone: +1 912 986 0188
Business Address:
207 W Washington Ave
Hinesville, GA 31313
United States

Our customer service team will assist you with questions regarding your order and shipment.