Shipping policy
Shipping Policy
At MTICM, we are committed to providing our customers with a reliable and convenient shopping experience. We carefully process and ship every order to ensure your items arrive safely and on time.
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
Delivery times may vary depending on your location and shipping method selected at checkout. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-15 Business Days |
| Express Shipping | 5-10 Business Days |
Please note that delivery times are estimates only and may vary due to factors outside of our control, including customs processing, weather conditions, carrier delays, or local postal services.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after shipment confirmation.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If incorrect address details are provided, please contact us immediately at:
Email: info@mticm.com
We will do our best to assist you, but changes cannot be guaranteed once an order has been processed or shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
Any customs charges or additional fees imposed by local authorities are the responsibility of the customer. MTICM is not responsible for delays caused by customs clearance procedures.
Delayed or Lost Packages
While we work with reliable shipping partners, unexpected delays may occasionally occur.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team at:
Email: info@mticm.com
We will investigate the shipment status and assist you with the next steps.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email.
If you have any questions about your shipment, please contact us and our team will be happy to help.
Contact Us
MTICM Customer Support
Email: info@mticm.com
Website: www.mticm.com
Thank you for choosing MTICM. We appreciate your trust and are dedicated to delivering quality products and excellent service.